Frequently Asked Questions

What is Loveskin Personal Shopper?

Loveskin Personal Shopper is a service that helps you purchase authentic beauty products, luxury handbags, fashion items, and exclusive products from Japan, the USA, and other international markets that may not be easily available in Malaysia.

What products can I request?

You can request almost anything, including:

• Makeup and skincare products

• Luxury handbags and wallets

• Fashion accessories

• Japan-exclusive items
  

• Limited edition collections

• Beauty and lifestyle products

If you're unsure, simply send us the product link or photo, and we'll check availability for you.

How do I place a Personal Shopper order?

1. Send us the product link, photo, or product details.

2. We will confirm availability and provide a quotation.

3. Make payment according to the quotation.

4. We purchase the item on your behalf.

5. Your order will be shipped to Malaysia and delivered to your address.

Are all products authentic?

Yes. We only source products from official stores, authorised retailers, reputable department stores, and trusted suppliers. Authenticity is our top priority.

Can you help me buy products from Japan?

Yes. We have a dedicated team in Japan that can assist with purchasing products directly from Japanese stores and websites.

How long does delivery take?

Delivery times vary depending on the country of purchase:

• Japan: Approximately 7–21 working days

• USA: Approximately 14–30 working days

• Other countries: Subject to shipping availability

Estimated delivery time will be provided during quotation.

Do I need to pay in full before you purchase the item?

In most cases, full payment is required before we place the order. For selected high-value items, alternative arrangements may be discussed.

What happens if the item is out of stock?

If the item becomes unavailable before purchase, we will inform you immediately and provide a full refund for any amount paid.

Can I cancel my order?

Orders cannot be cancelled once the item has been purchased from the supplier. Please confirm your order carefully before making payment.

Are international shipping fees included?

Shipping fees depend on the item's size, weight, and country of origin. The total cost will be clearly stated in your quotation before payment.

Can you help me find a specific handbag or makeup item?

Absolutely. If you cannot find the item online, simply send us the brand name, model, reference number, or a photo, and our team will try to source it for you.

Do you offer pre-order services?

Yes. We accept pre-orders for upcoming product launches, limited editions, and Japan-exclusive releases.

What if my item arrives damaged?

Please contact us within 48 hours of receiving your parcel and provide photos of the damage. We will assist you in reviewing the case and exploring available solutions.

Can I request multiple items in one order?

Yes. Combining multiple items into a single order may help reduce overall shipping costs.

How can I contact Loveskin Personal Shopper?

You can contact us through:

• WhatsApp
  

• Telegram : https://t.me/loveskinbybella

• Instagram DM : https://www.instagram.com/loveskinbybella/

• Contact Form on Loveskin.cc

Our team will respond as soon as possible with availability and pricing information.